Returns & Refunds

Order issues handled clearly.

If something arrives damaged, incorrect, or missing, contact support with your order number and photos.

48-hour damage reviewPhoto documentationOrder support
Glow product
USA MadeNot Imported
Bac Water product
01

Damaged Order

Contact support within 48 hours of delivery. Include photos of the package, label, and visible damage.

02

Wrong Item

Send your order number and photos of what you received. Support will compare it to your order record.

03

Missing Item

Send a photo of the packing slip and everything included in the package.

04

Refund Review

Approved refunds are processed after support confirms the issue.

What to include

  • Order number
  • Email used at checkout
  • Delivery date
  • Photos of the issue
  • Tracking number
GLP-3 product

We keep order support clear and documented.

Club Vial products are USA-made, research-use only, and supported with order details and batch information.

Contact Support